Technical support
End-to-end care for your product. We are here when you need maintenance, improvements, or a fast fix.
What we cover
Hands-on technical support for websites and applications, from routine care to incident response and roadmap work.
Maintenance & updates
- Regular CMS, plugin, and dependency updates
- Backups and restore drills
- Security monitoring and hardening
- Performance tuning
- Hosting and DNS management
Troubleshooting
- Root-cause analysis and fixes
- Restoring service after outages
- Remote help and ticket-based support
- 24/7 coverage under SLA agreements
- Log review and error reduction
Build & change requests
- New features and integrations
- Changes to existing modules and themes
- Third-party API and service integrations
- Iterating as your business evolves
- Migrations and major version upgrades
Training & docs
- CMS and admin training for your team
- Technical documentation
- Editor and operator playbooks
- Day-to-day guidance when you are stuck
- Architecture and tooling consultations
Support plans
Pick a plan that matches your risk profile and response-time needs. We can adjust scope as you grow.
Basic
225 PLN/per month
- Regular platform updates
- Weekly backups
- Security monitoring
- Email support (response within 48h)
- Monthly performance check
MOST POPULAR
Standard
540 PLN/per month
- Everything in Basic
- Daily backups
- Email support (response within 24h)
- Phone support (Mon-Fri 9-17)
- Weekly performance tuning
- Small feature requests included
Premium
1,125 PLN/per month
- Everything in Standard
- 24/7 incident coverage
- Priority queue
- Dedicated technical lead
- Broader change budget (fair use)
- Training and consulting
- 99.9% availability SLA where applicable
Hourly billing
We also bill by the hour for one-off tasks and short engagements.
68 PLN per billable hour
After work is completed we send a clear breakdown of what was done.
Frequently asked questions
It depends on the plan: Basic targets a 48h response, Standard within 24h, and Premium includes 24/7 priority handling for critical issues.
Yes. Changes take effect at the next billing cycle. Upgrades can be prorated so you only pay the difference for the remaining period.
Premium adds round-the-clock coverage for production-impacting incidents on agreed channels, with escalation paths for urgent fixes.
Yes. You can cancel with one month’s notice. There are no multi-year lock-ins beyond what we agree in writing for a given engagement.
Ready for professional support?
Tell us about your stack and traffic patterns, we will recommend the right plan.
Telefon
+48 504 028 585